1. Information We Collect
We collect information you provide directly and information generated through your use of Riders.
- Account details: name, phone number, email address, city, and profile information.
- Identity verification data: government ID information, verification selfies, and related KYC records where required by law.
- Delivery details: pickup and drop-off addresses, package notes, and order history.
- Device and usage data: device identifiers, log data, IP address, app diagnostics, and interaction events.
- Location data: precise or approximate location data when needed for order matching, tracking, and delivery support.
2. How We Use Information
- Provide and operate delivery, dispatch, and tracking services.
- Verify rider and user identity, prevent fraud, and enforce platform safety policies.
- Process payments, maintain records, and provide transaction support.
- Communicate updates, service notices, and support responses.
- Improve product performance, reliability, and user experience through analytics.
- Comply with legal obligations and lawful requests from regulators or authorities.
3. How We Share Information
We do not sell personal information. We may share personal information in limited situations:
- With service providers that help us run payments, hosting, communications, customer support, or verification.
- With delivery participants (clients, riders, businesses) as needed to complete a delivery or resolve disputes.
- With legal or regulatory authorities where disclosure is legally required.
- As part of a merger, acquisition, or asset sale, subject to applicable legal protections.
4. Data Retention
We keep personal information only as long as necessary for service delivery, legal compliance, dispute resolution, fraud prevention, and legitimate business operations.
5. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information.
- Update profile details in your account settings where available.
- Request account deletion through our public request page: ridersgrp.online/delete-account.html.
- Manage marketing preferences using unsubscribe links or app settings.
- Control device-level permissions such as location access in your phone settings.
6. Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No security system is perfect, but we continuously improve our controls.
7. Children's Privacy
Riders is not intended for children under 13. We do not knowingly collect personal information from children under 13.
8. International Data Processing
Your information may be processed and stored in countries other than where you live. Where applicable, we use safeguards for cross-border data transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and provide notice where required.
10. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at privacy@ridersgrp.online.
This page is a general policy template for Riders' public website and app experience. For production use, legal review is recommended before launch.